Frequently Asked Questions (FAQs)
We're here to help.
We're sure that you have a number of questions—and we're here to answer them them you.
Click on the questions in our Common FAQs section below to see the answers to the most common questions our buyers have.
Or are you a seller/videographer yourself? Post your service on the button here:
Common FAQ
Contact us if you need anymore help
Click the 'My account' on the top of any page and you can proceed from there.
Simply click 'lost password' on the sign in page and follow the instructions to reset it :)
Your privacy is very important to us. Learn more about FilmMeSpeak's Privacy Policy, which is part of our Terms of Service, at the bottom of the page.
No problem! Send us an email to: support@filmmespeak.com or message us on social media and we'll help you find one :)
No, for your safety, all payments are made through FilmMeSpeak on the Order page, and buyers pay for orders in advance. Important: FilmMeSpeak will not be able to assist if you pay a seller outside the platform. If you are asked to use an alternative payment method, please report it to Customer Service immediately.
We accept all major debit and credit cards including Visa, Mastercard, MasterCard and Solo.
We don't offer that on our end but speak with the videographers to see what they can do.
They'll send it to you hear on our site for you to then download.
